VOGEL FLOORING LLC
Effective Date: March 10st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

VOGEL FLOORING LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our flooring services
• Processing transactions and payments
• Communicating with you about inquiries, estimates, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, project updates, and important notifications.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies depending on your interaction with our business
• Messages will relate to requested services, project updates, and customer support
• Promotional messages are only sent with proper consent

Help & Support

• Reply HELP for assistance or contact us at [email protected]
• Customer support is available during normal business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as customer service or message delivery providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Third-party vendors assisting our operations (payment processing, scheduling systems, CRM platforms)
• SMS aggregators and messaging providers strictly for delivering messages you consented to receive
• All providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• When required by law, legal process, or to protect our rights
• In response to lawful requests by public authorities

Business Transfers

• In case of merger, acquisition, or sale of company assets
• In such cases, your data remains protected under this privacy policy

All categories above exclude text messaging originator opt-in data and consent, except for messaging providers required to deliver SMS services.

5. Data Security

We implement reasonable security measures to protect personal information, including:

• Encryption of sensitive data in transit and storage
• Secure authentication and access controls
• Regular security reviews and system updates
• Staff training on data protection practices
• Incident response and breach notification procedures
• Secure data backup and recovery systems

While we strive to protect your information, no online transmission method is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and visitor behavior
• Remember user preferences
• Improve website performance and functionality
• Measure service effectiveness

You may manage cookies through your browser settings. Disabling cookies may limit certain website features.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Unsubscribe from marketing emails
• Opt out of SMS messages by replying STOP
• Request information about how your data is processed
• Withdraw communication consent at any time

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

This policy applies only to information collected by VOGEL FLOORING LLC.

9. Changes to This Privacy Policy

We may update this policy periodically.

The most current version will always be available on our website and will include the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

VOGEL FLOORING LLC

Phone: 908-265-9553
Email: [email protected]
Website: quote.vogelflooring.com